Care Manager, RideConnect (Katonah)

Care Manager, RideConnect (Katonah)

Family Services of Westchester, Inc. (FSW) provides mental health and social services that strengthen and support families, children, and individuals at every stage of their lives. Serving 30,000 people a year, including 20,000 children, with nearly 50 innovative programs, including counseling, education, and support, FSW is a pillar of health in the Westchester community.

The Care Manager will provide a wide array of services to individuals over the age of 60 and their families. The services provided by the Care Manager aim to improve the individual member’s outcomes by partnering with other providers to ensure that individualized services are in place. The Care Manager will assist clients and families by linking them to transportation, medical, mental health and other supportive services. Primary responsibilities include assessing the needs of clients, developing care plans and engaging members in medical, behavioral health and social services.

· Work closely with the transportation counselors to identify clients that are appropriate for a higher level of support

· Conduct assessments to identify the client’s individualized needs related to psychosocial wellbeing, physical health and the social determinants of health; utilize standardized assessment tools; monitor needs on an ongoing basis

· Based on the assessment findings, collaborate with client/family to develop a plan of care

· Engage client/family in the goal setting process and utilize Motivational Interviewing and other techniques to assist in goal achievement

· Coordinate and arrange for the provision of medical, behavioral health and other relevant services

· Conduct home visits as needed

· Actively manage appropriate referrals, access, engagement, follow-up, and coordination of services with community-based providers

· Link client/family to services/resources based on individual needs and preferences

· Perform duties in accordance with established FSW policies and procedures, objectives, quality improvement activities, and safety standards

· Travel as required to community-based meetings

· Maintain client records up to date in compliance with FSW standards

· Complete program reports as required by funding agency

· Conduct regular case conferences with clients and service providers, as needed

· Conduct telephonic or email correspondence with client at least twice a month

· Conduct case management in a client-centric manner; early morning or late evening calls may be scheduled to accommodate the client and if needed (their families)

· Represent FSW at community health fairs and community outreach activities as needed

· Participates in staff development programs, educational activities, seminars, and training opportunities


· Bachelor’s Degree and solid work experience will be considered bachelor’s degree as well in Social Work or other relevant major; Master’s Degree preferred; other degrees with relevant experience will be considered Degree in Social Work or social sciences preferred; other degrees with relevant experience will be considered


· Fluent in English, Spanish/bilingual preferred

· Strong interpersonal skills including excellent active listening and clear oral communication skills

· Engaging, warm and caring personality

· Strong customer service, client-centered orientation

· Empathetic and driven to assist clients

· Able to navigate healthcare and community settings as well as clients’ natural settings (i.e., place of residence)

· Culturally competent/sensitive (racial, ethnic, linguistic, LGBTQ+, physical ability, etc.) and committed to inclusive, multi-cultural programming

· Comfortable providing direct client care to clients aged 60 and older with various health, behavioral health and social service needs

· Proficient computer use, including Microsoft Office applications

· Strong writing and reading skills

· Able to understand and follow detailed instructions

· Highly organized and self-directed, able to multi-task

· Flexible and exhibits the ability to adapt as situations evolve

· Comfortable working in a fast-paced, high accountability environment

· Effective in problem solving and exhibits excellent judgment and the ability to prioritize


· At least three years’ experience in social services or healthcare settings

· Experience working with older adults

· Knowledge of/experience in case management and care coordination is preferred


· Must have valid NYS driving license and daily access to car


Job Type: Full-time

Salary: $50,000.00 – $60,000.00 per year


  • Dental insurance
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Retirement plan
  • Vision insurance


  • 8-hour shift

Ability to commute/relocate:

  • Katonah, NY 10536: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • At FSW, we require proof of vaccination against COVID-19 to work at any of our locations. Are you able to show proof of COVID-19 vaccination?


  • Nursing: 1 year (Preferred)
  • Case management: 1 year (Preferred)


  • RN (Preferred)

Willingness to travel:

  • 25% (Preferred)

Work Location: One location

There are a variety of benefits to joining Family Services of Westchester, an organization with over 65 years of history impacting vulnerable communities. In addition to the opportunity to connect with and help thousands of residents in Westchester county, FSW offers its employees an inspiring, diverse and team-based work environment with comprehensive benefits including medical, dental, life insurance, flexible spending accounts, 403(b) and generous paid time off. At FSW, we enjoy working in a collaborative, mission-driven environment and value the benefits of a diversified workplace that prioritizes our clients and the communities we serve.

If you want to make a difference in the lives of thousands of people across the communities of Westchester, and if the position of Care Manager, RideConnect, speaks to your capabilities, experience and commitment to social service, please upload your resume. Qualified candidates will be contacted by phone and/or email.

Family Services of Westchester is an equal opportunity employer.

To apply, please send your resume to Marietta Manoni: