Case Manager

FSW’s Veterans Outreach and Support Project was established in January 2012 to meet the needs of returning veterans and their families. Since then, we have expanded our services to veterans and families from all eras without restrictions to service dates, discharge or dependency status. Family Services of Westchester understands the problems that arise during military service and community reintegration and offers individualized strategies to address the unique issues faced by the military community. Two programs make up the veterans department at FSW: The case management program and the Vet2Vet program. Our highly trained staff is partially comprised of former active duty and veteran family members.

Vet2Vet’s Core Values:

  • We are One Team. We believe we all accomplish more when we are working together. Just like the military, there is no “I” in “T”.
  • We make an Impact. We are determined to have a positive influence and improve the lives of our Veterans and their families.
  • We are Passionate. We care deeply about our mission and are not afraid to raise the bar.
  • We are Transparent. We pride ourselves on having open, honest, and sincere communication with our team, Veterans and their families.
  • We are Innovative. We never settle and are always striving to improve our services to our Veterans their families, and ourselves.

Job Description:

FSW Vet2Vet program helps Veterans and families improve their economic and social well-being. From recent military discharge to seniors. We feed, and assist with securing housing/ shelter, teach, engage in social activities, and provide peer to peer support groups. In all aspects of our work, we strive for the highest ethical and performance standards and is guided by the belief that Veterans and their families should be treated with dignity and respect regardless of their present situation or past experiences. Vet2Vet program is seeking a Case Manager to join an innovative supportive Veteran peer program. With this opportunity, our program seeks a driven professional who is passionate about supportive case management for Veterans and their families. Candidates should also be familiar with the VA system and Social Services system. The Case Manager is expected to have a nonjudgmental approach that focuses on skill building and basic principles of behavior. The Case Manager is required to function as part of a team, committing to modeling pro social behavior, building positive relationships with clients, and exhibit strong problem-solving skills.

Position Specific Duties/Responsibilities:

  • Provide direct services to clients, including intake, engagement, assessment, referral, advocacy, counseling, and follow-up, follow up on target goals.
  • Manage a case load, document all interactions with, or on behalf of, clients and complete progress notes and other documentation in a timely manner.
  • Complete program reports on a monthly basis, or more frequently, as required in a timely manner.
  • Determine clients meet requirements for various program eligibility and maintain up-to-date documentation of client eligibility and maximized income/benefits available.
  • Assist in the coordination of client services with other social service, mental health, medical, employment, VA, educational, and other providers.
  • Conduct regular case conferences with clients and service providers, as needed.
  • Report to, and meet with, supervisor on a weekly basis.
  • Conduct telephonic or email correspondence with client at least twice a month.
  • Accompany clients to medical appointments, home visits, as needed.
  • Attend all trainings recommended under the program.
  • Develop links with and utilize the resources of the community.
  • Establish a trusting relationship with veterans and their families.
  • Embrace and embody the mission, vision, guiding principles, and goals of Vet2Vet.
  • Attend agency and community meetings that lend support to Veterans and their families, as necessary. Maintain familiarity with program resources available on- and off-site.
  • Assist Director in completing initial assessments with new referrals.
  • Arrange work schedule in order to meet the needs of families.
  • Willingness to work late during the work week, minimum 1x per week.


Possession of a bachelor’s degree from a regionally accredited college or university or a New York State registered four-year college or university.

  • Proficiency in modern business communications including personal computers, electronic mail, voicemail, facsimile and copier equipment.
  • One-year prior relevant experience in field, preferred.
  • Valid driver’s license.
  • Former Active duty, and combat experience, preferred.
  • Experience with VA services, preferred.

At FSW, we enjoy working in a collaborative, mission-driven environment and value the benefits of a diversified workplace that prioritizes our clients and the communities we serve. If you want to make a difference in the lives of thousands of people across the communities of Westchester, and if the positionof Clinician speaks to your capabilities, experience and commitment to social service, please complete the online application on, upload your resume and cover letter with salary requirements. Qualified candidates will be contacted by phone and/or email.

Family Services of Westchester is an equal opportunity employer and we do not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law.


To apply, please email resume to